Frequently Asked Questions

What Does The Aucto Seller App Do?

The Aucto seller app allows enterprise sellers to catalog assets directly into their virtual warehouse from their mobile device. You can have multiple users cataloging assets into your virtual warehouse at one time. The person cataloging the assets takes a couple images or videos of the assets and enters in some basic details and syncs […]

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Where Can I Download The Aucto Sellers App?

You can download the app for android or iOS devices by clicking on the below links. Alternatively on iOS you can download the app by opening your AppStore and Searching for “Aucto Seller App”. For android users, you can download the app by searching for “Aucto Seller App” in the Google Play store. For iOS […]

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How Do I Login to the Aucto Seller App?

Once the app has been downloaded to your mobile device you are able to login via the email and password you use to login to your account on Aucto.com. After entering your email and password and clicking the Sign In button you will be redirected to the app dashboard. If you are not a seller […]

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What is an Anonymous Seller?

An anonymous seller is a seller on Aucto.com that wishes to ensure that their identity is not known by the public. This can be done on a sale by sale basis. As part of the anonymity the seller’s name, any logo or branding, and any identifying information will not be displayed on Aucto.com to any […]

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What Happened to My Previous Fixed Price Listings Invoices?

As part of the January 31st, 2020 Aucto.com update Fixed Priced Listings were officially phased out of use. Any fixed priced listings that were unsold have been removed and placed into a draft auction. You can read more about what happened to fixed-priced listings by clicking here. As part of the phasing out process, all […]

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What Happened to My Fixed Price Listings?

As of January 31st, 2020, Aucto.com no longer feature Fixed Price Listings, however, they now feature a new selling type known as Tenders. This means that at this time there will be no way to add any new Fixed Price Listings and all existing listings will be removed from the website. All existing fixed priced […]

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Can I Change My Offer in a Tender?

Once you have submitted an offer in a tender you are unable to withdraw your offer. This is done to ensure our sellers only receive serious offers from buyers who are interested in purchasing their lots. In addition to being unable to withdraw your offer, you also can not lower your offer. However, you can […]

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How Do I List a Tender?

On January 31st, 2020, Aucto.com introduced Tenders as a new method of selling on the website. Tenders allow sellers to list lots and receive sealed bids from potential buyers. After the lot in the tender ends the seller can select the winning bid from the potential buyers. In order to list a tender, you must […]

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Can I Withdraw My Offer from a Tender?

Once you have submitted an offer in a tender, you are unable to withdraw this offer. This is done to ensure our sellers only receive serious offers from buyers who are actually interested in purchasing the items. However, you can increase your offer at any time while the tender is still live on the site. […]

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What Do I Do After a Tender Ends?

For buyers, after a Tender ends, the seller will have 7 days to review all offers submitted on lots in the Tender. If the seller selects you as a winner of a lot in a tender you will receive a message in your aucto message center, followed by an invoice sent by the sellers. If […]

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What Do I Do After My Tender Ends?

After your Tender has ended as a seller, you must decide if you are going to award a winning bid. You have seven days from the end date of your Tender to award a winning bid. If you do not award a winning bid, all lots in Ended status will be moved to unsold status. […]

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What is the Difference Between a Tender and an Auction?

Tenders are sealed bids that are submitted directly to the seller. The seller will then pick the winning bid at the end of the sale. All tenders end at the same time. Buyers do not see any other offers that have been made. Buyers can submit more than one bid but can not withdraw a […]

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